Privacy Policy for Against The Grain
Effective Date: 11/04/2024
At Against The Grain, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you interact with our website, page, place an order, or contact us.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, phone number, email address, and shipping/billing address when you place an order or contact us.
- Payment Information: Credit/debit card details or other payment methods (securely processed through trusted third-party services like zelle for example).
- Non-Personal Identification Information: Information about your interactions with our website, such as browsing behavior and device data (collected through cookies or analytics tools).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you about your orders, offers, and updates.
- Respond to inquiries or customer service requests.
- Improve our services and website.
- Send promotional emails or messages (with your consent if you opt in).
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. Your information is stored securely, and we use encryption to process sensitive data (such as payment information). We do not share or sell your personal data to third parties without your consent.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to outside parties. However, we may share your information with trusted service providers who help us with business operations (such as payment processing, shipping, and email marketing). These service providers are obligated to keep your information confidential and use it solely for the services they perform for us.
5. Cookies and Tracking
We may use cookies or similar technologies to improve your experience on our website, analyze traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications at any time.
- Request more information about the data we hold on you.
If you would like to exercise any of these rights, please contact us at customercommunication24@gmail.com.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate action.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this privacy policy or how your data is handled, please contact us at:
- Email: customercommunication24@gmail.com
- Phone: (407) 603-5742
